Frequently Asked Questions

Q: How long has Direct Recovery Services been in business?

Founded in 2011, Direct Recovery Services is a privately held third party collections agency serving clients nationwide. Direct Recovery Services prides itself on its compassionate approach to the collection of default accounts. We will work to find the best possible solution for every consumer we deal with.

Q: Why am I being contacted by Direct Recovery Services?

If you have received a letter or call from Direct Recovery Services, it may be an attempt to contact you regarding an outstanding debt. We work on behalf of creditors to recover funds from past-due accounts. We adhere to the Fair Debt Collections Practices Act (FDCPA) and other regulations that govern the collections industry. While we are limited in the information we can leave on voicemail, we encourage you to contact us and speak with a member of our team at 855-269-9628 for more information. Once we verify your identity, we will be happy to assist you by discussing options for resolving your account. Above all, you will be treated with respect.

Q: How do I dispute this account?

Direct Recovery Services takes disputes and complaints seriously. You can initiate an online dispute or call one of our friendly representatives at 855-269-9628 Monday – Friday, 9am – 9pm. Depending on individual circumstances, we will often halt collection efforts while we investigate and respond. We will provide a response within 30 days of receipt of the dispute.

Q: Whom do I contact if I have a concern or complaint?

The Direct Recovery Services team works hard to make each interaction a positive one for our consumers. We care about your experience with us. If you have a concern or a complaint, please share your feedback with our compliance team through our Contact Us page.

Q: Who does Direct Recovery Services work for?

Direct Recovery Services is a nationally licensed full-service debt collection agency that provides professional debt collection services to creditors within the accounts receivable management industry. Our company’s commitment to state-of-the-art technology and custom designed work flows deliver the transparency and compliance that our clients trust while providing a positive experience for consumers.

Q: How can I make a payment?

We offer consumers three convenient ways to make payments on their accounts. Consumers can make a payment through our secure online payment portal, over the phone with a representative, and by mail. Make a payment through our secure online payment portal using your Visa, Mastercard, American Express, or Discover. To discuss options for resolving your account or to make a payment over the phone with a member of our team, please call 855-269-9628. Our team of professional representatives are available to assist you Monday through Friday, 8am-9pm.
Payments can also be mailed directly to our office. We accept payments by mail in the form of a check or money order. Please do not mail cash and be sure to include your account number with your payment.

Direct Recovery Services
PO Box 14
Two Harbors, MN 55616

Q: Is Direct Recovery Services a scam?

No, Direct Recovery Services is not a scam. We are a nationally licensed collection agency that works on behalf of our clients to manage accounts and recover delinquent debts. If you have received a phone call from us, it is our attempt to reach you regarding your account. Due to rules and regulations that govern the debt collection process, we are limited in the amount of information that we can leave on your voicemail. If you have received a message from us, please call us toll-free at 855-269-9628, log on to our convenient virtual agent portal, where you can negotiate payment arrangements without speaking to a representative or email us at info@directrecovery.org. We will be happy to assist you with your account.

Q: How do I pay my account?

The Direct Recovery Services team works hard to make each interaction a positive one for our consumers. We care about your experience with us. If you have a concern or a complaint, please share your feedback with our compliance team through our online consumer feedback page.

Call us: 855-269-9628